How contact the DVSA about driving tests?

With huge demand at the moment, many people are asking how to speak to someone about a driving test in the UK - we have all the contact methods to get hold of the DVSA here.

Motoring journalist and expert Pete Barden looks at the fastest ways to contact the DVSA for all queries related to driving tests and other services overseen by the government agency.

Does the DVSA cover driving tests?

The DVSA is responsible for driving tests, driving instructors, while also having oversight of MOTs and other vehicle tests, among others. But it is driving tests which are taking up much of the agency’s resources at the moment with the pandemic causing a severe backlog in tests and frustration for new drivers looking to take their theory or practical exams.

Contact DVSA web chat

Unlike the DVLA, the DVLA does not have a web chat service available. You will need to use one of the following methods to contact the agency.

How to contact the DVSA about a driving test practical

Before attempting to contact the DVSA about a driving test, you should have the following information at hand: your driving licence number, your theory test pass certificate number and your driving test booking reference.

Contact the DVSA about a practical driving test by phone

If you want to phone the DVSA about your practical exam, you can call on Telephone: 0300 200 1122. The lines are manned from 8am to 4pm on weekdays only – but expect potentially long delays as you try to get through to an operator.

Contact the DVSA about a practical driving test by email

Another method of contacting the DVSA about your practical test is by email. You’ll save money on call charges but don’t expect an instant response – apart from the auto-responder email, which says the agency’s standard service ‘is to reply to 90 per cent of all complaints and enquiries within 10 working days’.

The email address to contact the DVSA about your practical driving test is customerservices@dvsa.gov.uk – and don’t forget to include the details mentioned above, or you could be waiting a lot longer.

Contact the DVSA about your practical driving test on social media

You can contact the DVSA on Twitter or Facebook, but don’t include your personal information – as mentioned above – when posting on social media. You won’t get specific answers to individual issues you have, but more general answers, only.

Contact the DVSA about a driving test theory exam

When contacting the DVSA about your theory test, you should make sure you have the following information ready: name as it appears on your driving licence, full address, date of birth, driving licence number and theory test booking reference, if you have booked one already.

Contact the DVSA about your theory test by phone

You can call the DVSA on 0300 200 1122, but expect long delays as the service is under huge pressure at present. You could also get charged up to 10p on a landline, or 3p to 40p a minute on mobile phones.

Contact the DVSA about your theory test by email

Sending an email will save you call charges, by don’t expect a fast turnaround. The email address to contact the DVSA on is theorycustomerservices@dvsa.gov.uk

Contact the DVSA about your theory test by social media

You can contact the DVSA on Twitter or Facebook, but don’t include personal information – as mentioned above – when posting on social media. You won’t get specific answers to individual issues you have, but more general answers, only.

Can I contact the DVSA to see if there is an earlier driving test?

If you have a practical driving test booked, you can go online and check if the DVSA has an earlier test slot – because of cancellations etc. – that you can take instead. Log on to the DVSA website here to check with your current test details in hand.

What else can I contact the DVSA about?

Services you can contact the DVSA about are as follows:

• Driving tests (theory or practical)
• MOT, vehicle tests and approval
• Driving lorries, buses and coaches
• Driving or motorcycle instructor registration
• Vehicle operator licensing
• Driving licences or vehicle tax – contact the DVLA
• Make a complaint

Main image on social media: Credit: gdsteam

 

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